Updated Salon Policy:
A non-refundable deposit is required for all NEW Color, Brazilian, and Keratin appointments. The deposit is $100, it will hold your appointment time and go towards your service the day of. We require 48-hour notice for all cancellations. Appointments are considered open until you call the salon to book and submit the deposit. Appointments may be rescheduled ONCE before the deposit is lost.
At J&F Gemelli, we try our best to accommodate all of our clients’ schedules;
however, many of our stylists do book out several weeks in advance. As a result, if there is a specific day or time that you prefer, we recommend booking your appointment a few weeks in advance or making multiple future appointments to ensure you get your desired time. We welcome walk-in clients; however, based on our availability, you may have a waiting period or need to schedule an appointment.
The prices for all our services reflect, in part, the time allotted for each client, therefore our regular menu prices also apply to children’s services. This is a salon policy and is not up to the stylists’ discretion.
We require at least 24-hour notice when canceling a service. As a courtesy, we provide confirmation text messages and phone calls at least 48 hours prior to each scheduled service. However, if we are unable to call or reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the $25 cancellation fee. We understand that special circumstances are unavoidable and a cancellation may be necessary.
We may require a credit card in order to reserve a future appointment. This courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others.
Kindly arrive on time for your appointment to ensure time for the complete service. If you are late, we will do everything we can to accommodate, however, we may not be able to provide the full service for which you have been scheduled. We appreciate your thoughtfulness and cooperation.
At J&F Gemelli salons, our ultimate goal is for you to leave with healthy, beautiful hair that you love. If you feel your hair requires any modifications from its original service, please let us know within 14 days of your service. As we do not offer direct refunds for services, we will certainly work with you to ensure satisfaction of service(s) rendered.
We only partner with brands that we believe in fully, and because of this, we feel confident that you’ll be satisfied with the products available at our salons. All our stylists are trained in each brand that we carry, and will be able to assist you in finding the perfect products for your hair and lifestyle. However, if you feel your purchase was not right for your hair, please let us know within 7 days and we will be happy to provide you with a product that better suits your needs. We do not offer direct returns for any product, nor exchanges or returns on any liter size products, brushes, special-order products, or any treatment-specific “partner” products.
We do accept personal checks at J&F Gemelli salons. For your convenience, if your check is returned or dishonored for any reason, we will electronically debit your account for the amount of the check, plus a $25.00 processing fee.
We apologize for any inconvenience, but we do not accept Discover or American Express cards in our salons. However, we DO accept Visa, MasterCard, checks, and cash.